Solution Implementation Specialist - DONG DA DIST. HANOI (20-30 MILLIONS VND)

OSPV is looking for 1 Senior Engineer with the following content:

• Position title: Solution Implementation Specialist (Senior Engineer)
• Category: Solution Professional Service
• Position type:  Full Time
• Country: Vietnam
• Work location: VCCI Tower, Dao Duy Anh Street, Dong Da District, HN
• Position reporting to: Manager, Solution Business Dept.

This position will have the opportunity to join the exciting and expanding solution business. Responsible for implementation of proposed & designed solutions based on deep knowledge of proposing technology area / product for a high level of customer satisfaction. This role requires an individual with high level technical experience, capable of making intuitive high-level decisions for solution implementation. You will lead and be accountable for comprehensive, end-to-end Implementation for Enterprise Solutions. 

Accountabilities

Role and Responsibilities:

• Adhere to follow FujiFilm Business Innovation transition and project management
• Take a solution products responsibility (maybe cross-functional, cross-organization, cross-service, involving 3rd parties) to takeover solution delivery to the customer
• Responsible to implement (install, configure, troubleshoot, support) complex/custom solutions as part of the Professional Services processes
• Participates in technical discovery, kick-off meetings with customers
• Manage and deploy POC to customer, responsible for managing quality, delivery time, cost of project and leading them to success
• Solutions documentation completed in full, with formal testing, sign-off and handover capability enabled
• Manage risk during implementation and on-going operations
• Drive strategies to minimize calls and improve response time, resolution time of software problems
• Performs other duties as assigned

Presales và Sales bán giải pháp lắp trên hệ thống máy photocopy, vị tri này sẽ đi cài đặt và xử lý sự cố (nếu có) vì làm việc với khách hàng nhiều nên ngoài chuyên môn cũng cần phải linh hoạt có tinh thần phục vụ khách hàng .

Position Knowledge and Capabilities

• A detailed technical and customer-relevant understanding of all provided solutions
• Strong customer management skills
• Manage and deliver projects on schedule, with a high level of customer satisfaction
• Continuously develop and maintain excellent skills within the business solutions domain in FBVN.
• Strong communication skills – spoken, written
• Strong analytical and problem-solving skills
• English fluently – spoken, listening, and written

Professional Experience

• Min 2 years of experience in Enterprise IT environment
• Experience in working as pre/post-sales role… is preferred
• Knowledge of general computer network, Operating Systems

Nice to Have Experience:

• Utilizing strong scripting skills in well-known languages or similar scripting skills

Education/Academic Qualifications

• Bachelor’s degree in Computer Science, or a related field, or equivalent experience